Warranties

We know it's frustrating when gear doesn't hold up. If you've identified a product defect, reach out to one of our Outdoor Experts and we'll help you find the best solution. Warranty policies vary by item and vendor, so we're here to guide you through the process. Visit a store near you, chat online, or send us an email for help.

Frequently Asked Questions

What is the Process for Online Warranty Claims?

Our Outdoor Experts will help determine the best path to resolution based on your item(s) purchased.

Is There a Warranty Processing Fee?

Our warranty processing service is free.

What should I have ready before filing a warranty claim?

Always read the manufacturer's warranty as most include instructions on how to file.
Some products require registration after purchase for the warranty to be valid — check this as soon as possible.
Have your proof of purchase or order number ready.
Take clear photos of the defect before filing.
Note the date of purchase and when the issue first appeared.
Have the product's model name or SKU on hand if possible.

How to Contact the Manufacturer Directly?

Below is a list of our most popular vendors and their warranty claim contact information. If you don't see the manufacturer you're looking for, we recommend visiting their official website or chatting online with one of our Outdoor Experts.