Returns

The right gear makes every adventure better! We gladly accept returns on new, unused items with original packaging, tags attached and proof of purchase. And, if your purchase doesn't meet your satisfaction, our Performance Guarantee empowers you to exchange the items for something better suited to your needs.

If you receive a damaged or defective item, please contact an Outdoor Expert at your local Sun
& Ski Sports, through our online chat, or call at 866-786-3869. For more information, please visit our Warranty Page.

If you are returning a bike, please note that a $99 restocking fee applies. Bikes must be returned in the original box to avoid additional charges for damage or shipping.

Submit your return online if your purchase was within 30 days. Otherwise, please contact an Outdoor Expert for a store credit up to 60 days after purchase.

Frequently Asked Questions

What is your return policy?

We accept returns on new, unused items with original packaging, tags attached, and proof of purchase. Submit your return online within 30 days of purchase. Between 30 and 60 days, contact an Outdoor Expert for store credit. Bike returns are subject to a $99 restocking fee and must be returned in the original box. If you received a damaged or defective item, contact us at (866) 786-3869, via live chat, or visit your local Sun & Ski Sports. For warranty questions, visit our Warranty Page.

Is there a fee for returning an item?

Yes. There is a return shipping fee of $9.99 for each shipment. For bike returns, there is an additional $99 restocking fee. To avoid additional charges for damage or shipping costs, bikes must be returned in the original box.

Why is there a $99 restocking fee for bike returns?

Due to the high cost of shipping bikes and the time required to reinspect and repack them upon return, we charge a $99 restocking fee to help cover these expenses.

What is considered acceptable proof of purchase?

We accept a paper or email receipt as proof of purchase. If you do not have a receipt, we may be able to locate your order using the phone number or email address provided at the time of purchase.

Where can I make a return?

Online purchases can be returned online or at any of our 30+ store locations. Purchases made in-store must be returned in-store. Find a Sun & Ski Sports location near you. If you have any questions, you can also chat with one of our Outdoor Experts.

How do I return an order online?

You can start a return online – just follow the prompts! For additional information, chat online with an Outdoor Expert.

A return shipping fee of $9.99 will be deducted from your refund when using the prepaid FedEx label provided through our return portal. You will receive a confirmation email with a QR code and return label that can be dropped off at any FedEx or Walgreens location.

You can track the return status anytime through My Account or by using your order number.

Note: If you are returning a bike, please note that a $99 restocking fee applies. Bikes must be returned in the original box to avoid additional charges for damage or shipping.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us through chat, email, or call 866-786-3869.

How long does it take to receive a refund?

Refunds for eligible items will be processed within 2-3 business days. Refunds requested within 30 days of purchase will be issued to the original form of payment, minus any return shipping fees. Returns made between 30 and 60 days are eligible for store credit only. Returns are not accepted after 60 days.