Oversized

Returning Oversized Items

Follow these steps to return an oversized item:

The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original packaging.
Enclose the original packing list with the return item(s).
Contact a Customer Service Specialist to receive instructions on arranging a freight pickup. Please have your order number available when you call.
You must be home at the time of pickup and the item(s) must be at the door for the freight carrier.
You can expect a refund in the same form of payment originally used for purchase. Shipping costs are covered only if the item arrived damaged or defective at the door. Please note that shipping charges can be expensive for oversized items.