Customer Feedback

I always have a great time at Kathy and Scott's events as they are very well organized and such genuine, fair and friendly people. Your support and donations for these events are very well noticed and appreciated by all of us that participate. I hope that you will continue to support Kathy and Scott for future Terra Firma events. Thanks again for your generosity!

I rode my bike last night. HOLY COW. You were wrong about one thing though. You told me that I would go 2 to 4 miles faster on that bike than on my hybrid. You were wrong about that. I went 5 plus miles an hour faster consistently. I LOVE THAT BIKE. Thanks for all of your help.

I just received my order and I wanted to say thanks for all the help. You people are the greatest! I have ordered from numerous online sources and this one is absolutely at the top of their game! Great shopping experience — some other companies could certainly take lessons from you. It has been a true pleasure and I will be ordering more in the future.

I had a bad experience at a small bike store before, being a younger girl looking for her first road bike, and felt a little bullied. At your Arlington location I have never felt more comfortable. David was so knowledgeable and made me feel at ease. I've been a happy customer since the day I walked in!

Just wanted you to know what great customer service Will & Matt rendered to me & my bike on Labor Day. I broke a spoke nipple hitting a bump on my road bike and had planned a longer ride the next day. We showed up at 9 AM and they had me on the road again by 10:00. 1000 points for friendly, excellent customer service.

What else can I say about your store — great prices, great service, outstanding customer service. I will return to your store for all my outdoor needs!!! 5 stars for you guys — a happy customer.

I got a flat mid-ride and had forgotten my spare tube. A guy rode up, offered his only spare, and changed my tire for me when he saw I had no clue. I asked how I could repay him and he said his name is Daniel and he works at the Bay Area Sun and Ski. Thank you for realizing what a great asset you have in your top employees!

Just a quick note to thank you for the wonderful service and value with my recent order of a Marin bicycle for my son. UPS delivered the bike right on time and Oliver was thrilled beyond words! The Marin Hidden Canyon 20 MTB is a remarkable kid's bike and at the value Sun and Ski delivered, the BEST BIKE BUY ever. Please thank everyone involved in the process.

We just got into outdoor cycling and have purchased all of our accessories from this location. We want to provide a huge thank you to store associate David for all of his help. He not only greeted us with a smile but offered his wealth of knowledge regarding cycling. David, you so ROCK!!

From the time she walked in to Sun & Ski Sports, everyone was super helpful. JD in the bike department was so helpful and patient my wife told me that was where she wanted to buy the bike. Thanks for treating us like our $1,000 bike was a Tour de France custom fitted model. Sun & Ski Sports will be our first stop for everything outdoors from now on.

Great product, but more importantly your company has great customer service! Fast, efficient, concerned and very responsive to one minor problem I expressed. WOW! I will recommend and I will order from you again! I have three grandchildren in ski lessons next winter and I'll be in touch for their equipment and accessory needs!

Thank you so very much for your wonderful service!!! Our granddaughter was thrilled, but no more than we the grandparents when the skates arrived in time for Christmas. I have shared your website with family and friends. It was a pleasure doing business with you.

Melissa called me directly to ask if I wanted to combine two orders to save on shipping. I was so impressed with her proactiveness and kindness. She has got to be one of the best you have on staff — she will make me a Sun & Ski Sports lifer!

Your company has truly impressed me. Not only did you get back to me about my question and made that adjustment for me, but a few days ago I had a question about my other order and I also received a response. In this day, I think it is rare that companies actually respond to customers. I will recommend your company to others.

I had bought a Scott road bike and was having some problems with my knees and shifting. Carl Smith spent over an hour adjusting my seat height and riding position on one of your trainers. I now feel much more comfortable on the bike. It goes a long way in retail and I wanted to make sure he is appreciated for his work with customers.

Love the shoes!!! After getting the wrong size I called and it was taken care of immediately — no hassles and great customer service. Thanks so much. I check your site every day to make sure I am not missing any bargains. Keep up the great customer service!

An organization's true customer service shows up when you have a problem. I had a bicycle helmet defect within a month — they said "No problem." John in returns went to the bike experts to research the best replacement option. I rate that a 10 out of 5 — customer service way beyond expectation.

Bob patiently explained the finer details of a proper fit given my unique medical history. After a process that took over an hour, we agreed on a pair of boots. After the way I was treated, price was my last consideration. I could not have been more satisfied. Bob Lumbard is truly a great representative to your company.

I ordered a pair of FitFlop Gogh Mules for me and decided to surprise my daughter with a pair too. We both love them! I was thoroughly impressed with the easy order process, prompt delivery, and the fantastic competitive price. This was my first order, but I'm sure it won't be the last.

Carl Smith was on top of making sure I found what I was looking for. He even volunteered to show me how to put my new bike rack on my truck — and gave me his card in case I forgot how to take it off or put it back on. It is hard these days to receive good service. I will definitely be back and refer others.

Michael listened to what I needed and helped me find something even better than what I came in for. He was polite and courteous — listening is almost a lost art in customer service. Because of him and the friendly cashier, I will be a repeat customer and will highly recommend your store to family, friends and co-workers.

I called customer service after having a problem with an online coupon and it was one of the best customer service experiences I've ever had. Nacho went out of his way to contact the webmaster and then helped me complete the entire order over the phone. It's reassuring to know I'll be able to count on great customer support.

I woke up early to go biking and saw members of the Sun and Ski bike shop carrying shovels, rakes, saws, and leaf blowers — maintaining the trails after the flooding. The trails in northwest Houston are in top shape because of the Sun and Ski bike team's work behind the scenes. They have earned a special place in the community.

I live in Alaska and called about shipping for a Gregory Baltoro backpack. A staff member physically took it to the USPS — always the cheapest way to AK — and a manager honored the free shipping offer even though they didn't have to. It arrived in 6 days, the night before my 39-mile backpacking trip through the Chugach Mountains. I can't thank you enough.

Jay at the Katy Mills store was great! He refit me to my bike, which I had bought elsewhere but was never fitted properly. Jay took a lot of time with me, answered my numerous questions, and made me — a fearful rider — feel safer and more comfortable. Sun and Ski should be proud to have an employee with such wonderful customer service.

Bob Lumbard blew me away with his anatomy class on the foot and everything he knew about fitting ski boots. This guy could be one of your most valuable employees — he knows his stuff on skiing and especially what one needs in a boot and how to make it fit perfectly. Please give Bob a pat on the back and an MVP award. He was a game changer for me.

I would like to compliment Jay Jackson and Cole Vogtman at the Katy store for their excellent service. The level of attention they pay to the customer and the quality of their work is outstanding. Every time I come in to check my bicycle I receive excellent service and always good technical advice. Please thank them and the rest of the friendly team on my behalf.

I placed an order where one item was unavailable. Your staff contacted me by phone and email, then helped me find a replacement pair of ski pants and waived the additional shipping cost. It is so pleasant to do business with companies that treat customers as well as you have — that will keep me returning again and again.

The guys at the Grapevine location really took care of me — ordering a bike, assembling it, and out the door in less than a week is quite a feat. Steven the manager and Michael the bike mechanic were both courteous, knowledgeable, and put up with my regular calls about the bike. I will gladly share my experience for years to come.

Superfeet saved my life. After I was pregnant my right leg became paralyzed and I couldn't walk at all. Sun and Ski Sports in Dallas recommended Superfeet. I immediately felt relief and was able to walk until my leg recovered. Thank you for making such an amazing product.

I have purchased three bikes from Sun and Ski and each experience has been very uplifting. Andy and Kirk have vast amounts of product knowledge they are always willing to share. Most recently Matt Ginn assisted me in purchasing a Yakima bike rack and even helped assemble and attach it. I ride with a group of guys and no one can match my experiences so far.